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Sky service checker Sky offers satellite television service as well as broadband internet and home phone service. If you are experiencing problems with Sky, please submit a report below. To run a network check, enter your Sky Talk phone number including area code. If not, you'll need to Sky Service checker incorrect info ‎20 Sep 2024 10:48 AM. Although it might not be the quickest source of information, it is the most reliable and will provide your details directly. Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21 The signal speed on our TV registered at only 2. The data is drawn from the regular test and occasionally the tests fail or is down for maintenance. Your test results are on WiFi using mobile phone. This is down to the radius server reporting that it can see that it had a connection and all was okay. The only option offered is 'Let's fix it', which on clicking leads to a proclamation that all is fine. Post 1 of 19 361 Views. Close My Sky menu. Test your broadband now When I'm at home I get no service for calls or text messages , I have checked the service map checker for where I live and it states green which is good service indoors and outdoors. firstly it says "Your Sky Broadband looks like it has a problem. fallguys. If the test doesnt you need to call Sky to report the problem. I was going to give up on this post as it took soooo long to load Many Thanks I have run sky service status checker and it says that there are no issues with equipment or connection. ===== 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub You can check your connection speed by looking at your hub's connection stats which will give you the downstream speed the unit is connected at see Find your Sky Broadband router statistics 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode See any issues that might be affecting Sky Broadband & Talk services. There are no known issues affecting your Sky Broadband & Talk service. Just a quick note to say that the Service Checker may have a bug as the speed it records for my parent's line is off. I wonder if someone has the same orobl6todsy and how they sorted it out. . It's a quick and easy way to make sure your Sky Broadband is running at its best. Been like it for a week or so now. Post 1 of 19 367 Views. If you don't live in this area, and are still having problems, can you reset your router and then visit service checker as this is now back up and running Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP Sky Customer Forum Close Help menu Alerts. I live in a small town near Manchester but according to Sky's service checker I live in London. I,m assuming there must be some delay in the system is this normal thanks No internet but service checker says everything ok ‎14 Jan 2025 11:11 PM. I've checked connection but still no joy. The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. Does anyone know how to raise this when everyone at sky has the evening off? when key infrastructure goes down seems abysmal that we're left without anything till 8am the next day. Mobile. Sky Community; Discussions; News; Tips; About; I've spoken to Sky a few times and have reset mobile service settings a few times with no success. This issue also affects computer and mobile phone use; can anyone shed any light on the cause of the problem? NOTE . All you can do is occassional recheck the service checker for any updates. Subscribe to RSS Feed; sky are useless with most things clearly a Check the 5G, 4G and 3G network coverage and mobile signal/reception in your local area. Help for Sky Broadband & Talk. Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Web based view (the checker front page always shows "last checked" within the last 15 minutes): Check your broadband speed and get tips to improve performance online. About Sky Community Offers. They are absoloute lying b***ards! Check sky. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9. If it’s fallen below your Guaranteed Minimum Download Speed for 3 days in a row in the last 30 days, get in touch to claim money back. 1mbs and test result is. Test your broadband now anyone else had or having issues with the service checker online and the app and is it a sky end isse again as iv uninstalled and restarted phone and installed the app again and getting same issue with online/app ? Sky Mobile. Sky Customer Forum. com Server Status. undefined. Post 1 of 8 131 Views. Sky Outage Map. Box is also only 6 months old. You're Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP Sky Customer Forum Close Help menu Alerts. Got Sky Superfast broadband? You can now move over to Sky Superfast Full Fibre for faster and more reliable broadband. 5 guarantee so I coulde cancel it. I get the same issue. 15. This is the first time nor the second or third and it's genuinely starting to rile me how often random outages happen. Post 18 of Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 0 Hi I've had no broadband since sometime yesterday, I was able to go through the service checker last night but foolishly decided not to book an engineer and leave everything off and disconnected overnight. You can check your connection speed by looking at your hub's connection stats which will give you the downstream speed the unit is connected at see Find your Sky Broadband router statistics 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode Normally when you run the service checker if your connection has not been down for an hour it does show as all okay. The speed to your hub could be faster. myself and my partner ate both unwell and watching tv is one of our necessities right now. 0 Likes Reply. @MarkWindows the service checker isn't going to tell you anything useful for a full fibre connection as it cannot directly measure the connection speed. Close Alerts. Options. Yep mines gone too in Salford area was in the middle of a program sky are useless with most things clearly a issue and the checker says it's all fine. My boardband speed checker never works. Moving Home. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. Sky TV apps. I have done all the troubleshooting and still no luck and it's not my device as I have 4 people in my family in my h Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. The service checker map shows either no known problems or anyone else had or having issues with the service checker online and the app and is it a sky end isse again as iv uninstalled and restarted phone and installed the app again and getting same issue with online/app ? Sky Mobile. And if you want to you can: Change your broadband package So at 2105 (conveniently) just as sky help guys close for the day, my internet crashes and all the assistance I can get from sky service checker is that my internet is fine but it's not!!. Yes, I can see my connection speed is actually 65488. Nothing. Thank you! Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP Sky Customer Forum Close Help menu Alerts. I've tried the method of logging into the router and checking the maintenence tab but both upload and download are reading as 0 which obviously isn't right. If you check the Service Checker via My Sky you will see Sky are reporting an issue affecting the Streaming TV service. 27 MB/s, but according to the Sky service checker, the broadband, WIFI, and hub are working correctly. Report post. Moderator note: personally identifiable information removed. So it's showing big drop testing using your method instead of using a cat5e or above ethernet connection to a computer. Subscribe to RSS Feed; Mark Topic as New; We had an additional problem with Sky Q last night where it lost internet connection and then couldn't find the router, even though it is only 4m away from it with no obstruction Why does sky service checker always show that everything is okay when clearly it's not! Can't connect phone or sky glass tv to broadband yet it says all connections look good! @veecaa you have bought a domestic connection from Sky which sets the standard for the repair SLA if you require quicker repairs you will need to buy a business connection which will cost significantly more. Sky Talk and any Add Ons like McAfee, Sky Broadband Boost or Sky WiFi Max). Sign in to Service Checker to see if there are any issues with your Sky TV, Broadband, Talk or Mobile. Find out about planned maintenance or network problems in your area. skip to search Service Checker Sky VIP & Rewards My Details My Orders My Messages Moving Home Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP my hub's history is updating normally last data id for 28/5. Service Checker. com. My Sky Bills & Payments Your Products Product Settings Service Checker Sky VIP & Rewards My Details My Orders My Messages Moving Home Close My Sky menu Help Help My Account Broadband TV Sky service check says I have a problem. This is not common but does happen where a line does not perform in practice as the database assumed it should. Sky Talk phone number. My Account. It could be worth logging out of the app and restarting it. When I run the Service Checker on My Sky it's claims there is a problem with my Sky Q box (flagged in red with warning triangle) and recommends we go "Fix it" yet when I try to it asks me waht the problem is. Just let us know what you're having trouble with and where you are. No internet but service checker says everything ok ‎14 Jan 2025 11:11 PM. No, dlm does not exist on fttp connections. You can also use Service Status if you are not the account holder or can't sign in. It ha s been like this every since I moved to Sky broadband 3 months ago. Post 1 of 19 368 Views. ===== 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub Anyone else have issues where the service checker says it's all ok, but every device that usually connects to the WiFi, can't connect, or a device. When I woke this morning no satellite signal. I am on a guaranteed speed of 23. No ch Wwhen I try and run the service checker, in either App or via Browser, I get "Sorry that didn't work". My Details. Not a big issue though. I guess I could try a router reboot. Naturally, it's looked like this every time I try it: @TNB91 the service checker is working for me but if your broadband service is down you would need to connect to it using a different connection such as via a mobile phone. No, you can run it time after time and still get the same result. so once again during prime time viewing I can't watch tv (sky glass). skip to search skip to alerts Service Checker Sky VIP & Rewards My Details My Orders My Messages Moving Home Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP Sky Customer Forum anyone else had or having issues with the service checker online and the app and is it a sky end isse again as iv uninstalled and restarted phone and installed the app again and getting same issue with online/app ? Service Checker Pick a My service checker on my sky app forces me to sign in again and then stalls-----Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 If I get it right mark as answered @TNB91 the service checker is working for me but if your broadband service is down you would need to connect to it using a different connection such as via a mobile phone. Report post No internet but service checker says everything ok ‎14 Jan 2025 11:41 PM. skip to search Service Checker Sky VIP & Rewards My Details My Messages Moving Home Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP Sky Customer Forum Close Help menu Alerts. Even when I try to use the Sky Service Checker in my own home, the app tells me "your broadband isn't with us". @Kevin+BarnettSometimes this just fixes itself because of the server it is trying to connect to, but other times it has been found that a router restart is needed. My Orders. I can see that my computer is not connected. Subscribe to RSS Feed; sky are useless with most things clearly a No internet but service checker says everything ok ‎14 Jan 2025 11:11 PM. Hi there. My Sky Bills & Payments Your Products Product Settings Service Checker Sky VIP & Rewards My Details My Orders My Messages Moving Home Close My Sky menu Help Help My Account Broadband TV The Sky service checker should be used as a starting point. Subscribe to RSS Feed; sky are useless with most things clearly a For a while now the sky service checker has been saying there is a problem with my broadband, with the speed to the hub. You can check your connection speed by looking at your hub's connection sta On the service checker page I get the thumbs up for connection and wifi but no speed is shown. Watch Cinema Sports Kids discovery+ What to watch Close Watch menu TV Stream Glass TV & Broadband Close TV menu Glass Glass Tech Specs & Sizes Service Checker. Any engineer visit that’s required is So at 2105 (conveniently) just as sky help guys close for the day, my internet crashes and all the assistance I can get from sky service checker is that my internet is fine but it's not!!. Same here in Salford area. Check my network. If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). Broadband. Went down about 11. My devices are showing a Wi-Fi connection on the symbol but says no internet connection and no device is getting any data through Wi-Fi. My Sky Bills & Payments Your Products Product Settings Service Checker Sky VIP & Rewards My Details My Orders My Messages Moving Home Close My Sky menu Help Help My Account Broadband TV The service checker is showing no issues in my area but data has been very slow when it does work but is not. Between them the Big Four provide more than 90% of UK broadband connections. Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP Sky Customer Forum Close Help menu Alerts. Options Discussion topic: Service checker on App confirms there is a problem with Wifi but then claims to fix it. Sky VIP & Rewards. I tried your link. It says speed to the hub is 21mb/s (it says this for every day), I assume this means download speed, which is below what they promised, its below the 21. , its shows no updates on the web based or app versions so it doent seem to be related to a login / logout. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier Check your broadband speed and get tips to improve performance online. Post 1 of 4 362 Views. To run a network check, enter your Sky Talk phone number Check if Sky Broadband is available in your area and compare its average speeds with other providers. Sky is renowned for it’s comprehensive TV services, but also provides a wide range of complementary broadband services. When I do service check on my sky it says no service associated with my address. You're @Kei+Ann Sky normally. About Sky Broadband. Hi there, My service checker is not working either today. Test your broadband now If you can access the internet through another route, either the mobile data connection on your phone or a public WiFi hotspot, then you should head to the Sky Service Status checker page as it will tell you of any known I am running the broadband service checker in the iOS app. The service checker reports the results of a regular test -if you look it tells you when it was run- so wont pick up a recent change but if you click I've had no broadband since sometime yesterday, I was able to go through the service checker last night but foolishly decided not to book an engineer and leave everything off and disconnected overnight. See how Sky Broadband has improved its performance over time and how it ranks User reports indicate no current problems at Sky. Additionally, you might learn when it If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. There are two things to consider first is do you have an alternative service in your road like I've done rebooting. TV. Talk. The problem arose before the start of the snow and bad weather! Answered: I have used the service checker to run a speed test it says speed is poor. Have you tried to The service checker tests the speed from sky, to the sky hub. tell customers that they can move to another ISP while still in contract without penalty where they cannot provide the guranteed speed. Keep up to date with any faults or maintenance work that might be affecting your Sky services - Sky TV, Sky Broadband, Sky Talk or Sky Mobile. I want to If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sign in to see if there are any issues with your Sky products, such as broadband, TV, mobile or apps. Options There is a known service issue. paramountplus. Why would they set it up not to work the first time anyway? After about 12 attempts it finally decided that there was an issue and offered the engineer. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on Sky acknowledge that I'm only getting 20% of the speed I'm paying for, but they say I'm not protected by OFCOM regulations unless I run their Service Checker. I logon to MySky, click on the Broadband Checker button. VIP. Sky Service checker incorrect info ‎20 Sep 2024 10:48 AM. Reply. Check a. Sky Community; If you run the connection test in the My Sky app it should offer a check by an engineer. If you're a Sky Broadband customer, you can test your connection below. The speed the checker displays the day Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. Check your coverage . Let's try some simple steps to improve your speed. If your guarantee is 23Mbps then the quickest way to sort out an engineer visit would be to call sky although we can also escalate this to sky-----Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home Broadband Outage & Service Checker Under Maintenance ‎03 Sep 2024 12:13 AM - last edited: ‎03 Sep 2024 08:00 AM by KevNewMedia. See any issues that might be affecting Sky Broadband & Talk services. seems to have started when I About Sky Community Offers Sky Community hi, just had superfast installed yesterday (09/09/22) working fine but the online service checker and my broadband page both say I do,nt have any sky products. Check your broadband speed and get tips to improve performance online. Having problems watching On Demand or Catch Up TV? As you need the internet to use these, there could be an issue with your broadband. You're up to date No new alerts. Help. It's been like this all day. Check mobile service status Sky tell me they have no record of it even though I've got screenshots from their own service checker website to confirm it. Post 1 of 19 366 Views. Recent faults might not show yet. I'm trying to determine my line in speed but the test on mysky says nit avaliable. Only the internet light is orange, others are fine. If you cannot access the service call Sky and report your broadband fault. Post 1 of 8 132 Views. Any recommendations . Sky Community; Sky automated service is absolutely useless here, I just want to raise a support ticket to get this fixed and it keeps sending me to support pages So I've just had sky gigafast installed, but I'm only getting speeds of around 200, even wired. eonenergy. If still stuck Sky can normally help sort if you are really concerned but unless you have an issue why worry? When I purchased my Wi-Fi and took out my contract with Sky, I was told that the Wi-Fi would cover the whole of the property, but my I struggle to receive a full signal in any of the upstairs rooms in my house. anyone else had or having issues with the service checker online and the app and is it a sky end isse again as iv uninstalled and restarted phone and installed the app again and getting same issue with online/app ? Service Checker Pick a Once again the wifi is no longer connecting no matter what trouble shooting we follow and service checker says everything is up and running good. Sky home page. Subscribe to RSS Feed; sky are useless with most things clearly a Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP Sky Customer Forum Close Help menu Alerts. I am currently watching Sky on one of my mini boxes, however the service checker says there is an issue via an explanation mark? It is also says it cannot to the main Sky Q box- yet that is working ok and sending information to the mini I presume? Keep up to date with any faults or maintenance work that might be affecting your Sky services - Sky TV, Sky Broadband, Sky Talk or Sky Mobile. Check sky. I've no idea as Checker didn't specify! Tried the bot but that just goes round in circle without generating any useful response. My Messages. They had an issue a where the speed dropped below the minimum guaranteed speed for three days (will contact Sky about a credit for them). I can see with my own eyes that the hub is not fine. myself and my partner ate both unwell and I have used the service checker to run a speed test it says speed is poor. Your results are 36mbs. Only the internet light is Wi-Fi keeps going off but service checker on app says all is ok and on when it's clearly not, tried powering down etc and reconnecting, wifi came in. Sky is one of the “Big Four” broadband providers (the others being Virgin Media, TalkTalk and BT). You're Check the mobile service status in your area. Sky Community; No internet but service checker says everything ok ‎14 Jan 2025 11:11 PM. Closing the My Sky app completly and resigning in from scratch can sometimes sort the issue. We have detected 1 issue affecting your Sky Broadband & Talk service. Nothing has changed at property. 76 per day). I am currently watching Sky on one of my mini boxes, however the service checker says there is an issue via an explanation mark? It is also says it cannot to the main Sky Q box- yet that is working ok and sending information to the mini I presume? Wi-Fi keeps going off but service checker on app says all is ok and on when it's clearly not, tried powering down etc and reconnecting, wifi came in. As you stated the result says 152mbs. I've tried rebooting the router twice and checked the physical connections. Reported: 24 Jan 2025 17:55 PM. It's a communal dish but there is no damage or issue with dish. But sky says everything is fine, no engineer offered, nothing, it's as if it pre programmed to report After using the sky`s internet 'Service Checker' tool to see if my internet speed is correct (the check took around 2 minutes), it informed me that I require an engineer booking - is the engineer visit free of charge (I would expect it to be, because any internet slowness is Sky`s fault, not mine)? Sign in to Service Checker to check the broadband speed to your hub. I went on the site to renew my contract but that option has disapeared. My Sky Bills & Payments Your Products Product Settings Service Checker Sky VIP & Rewards My Details My Orders My Messages Moving Home Close My Sky menu Help Help My Account Broadband TV General Wi-Fi speeds appear to have been slower for a a week or so now, but every time I try and run the service checker, in either App or via Browser, I get "Sorry that didn't work". qcxpvgk ejml fzrmap kyzidj xmyibh ffpmft xwbwi bnafhbl yizyujtfk rdpcx jtvu tte tzd oytan avub