Windows hello not working fingerprint after update. May 22, 2024 · I am not a Windows friendly person.

Windows hello not working fingerprint after update Jul 19, 2024 · Quick Tips. While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons Tip : All of the methods in this article can be performed by anybody, as our guides are easy to follow and don’t require any previous Windows 10 experience. May 26, 2024 · If Windows Hello Fingerprint is not working in Windows device or Surface Pro after installing Windows Updates, try thse suggestions to fix the issue. 0 and HP Inc. Using infrared sensors, high-resolution cameras, and fingerprint scanners, Windows Hello verifies your identity using unique biometric data. Update the driver Dec 15, 2024 · I have it completely setup and everything was working fine. In Windows 10, you can access from Update & Security > Windows Update > View your update history > Uninstall updates Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Confirm the removal and restart your computer. Nov 15, 2024 · Step 1: Uninstall the Recent Update. Once signed in, go to Settings > Update & Security > Windows Update Jan 23, 2025 · To uninstall an update, I n the Settings app on your Windows device, select Windows Update > Update history > Uninstall updates. The last 3 updates installed were KB4551762,4541335,4549951. Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Just not all the time. Status: Resolved. Follow the prompts to set up the biometric data again. No worries, I'll do my best to help you. Now try signing in using Windows Hello again. A few hours ago it was perfectly fine and running until I tried to unlock my laptop, and nothing was happening. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you. After researching, I didn't find it mentioned a known issue with this KB. Oct 20, 2024 · Hello Arun, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. But still, it's not working. ChatGPT. I continually received the message that it is trying to find me - it didn't say it didn't recognise me, just it couldn't find me. Teknologi login futuristik menggunakan otentikasi biometrik yang lebih cepat, lebih aman, dan lebih mudah untuk mengakses komputer Anda menggunakan sidik jari atau pengenalan wajah, dengan keamanan tingkat perusahaan untuk boot. Once done, kindly perform the additional methods on this article to further troubleshoot the issue: This video will show you how to fix Windows Hello not working in Windows 11. Also, just reinstalling the current update may correct the problem. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. May 5, 2022 · However, after setting up my Fingerprint on my Windows 10 device I am not getting a sign-in option using Fingerprint after shut down and re-boot. I am using Huawei Matebook D15. Follow the prompts to set a new PIN. , please refer to this First let's reset the PIN and then fix Hello Fingerprint: Here's here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. My fingerprint reader and camera did not appear. After you've installed the necessary updates, select Start > Power > Restart (or Update and restart). I go to Setting Set up another finger and click on Add a finger. Install any updates that you need. The pin works but not facial or fingerprint recognition. Then delete the folder named NGC. Go to Windows Update and select Update history. 4045. Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Try again later'. Jan 16, 2025 · After a new HP update however, my Windows Hello Sign In options such as facial recognition and fingerprint no longer work. After the removal and restart, go back to Settings > Accounts > Sign-in options. Press Win+X and open the Device Manager. Under Related Settings, select Update History > Uninstall updates. (Which, of course, does not work. , please refer to this Oct 4, 2023 · Windows fingerprint not working after password change – A faulty driver is the primary cause of the fingerprint scanning feature in Windows not functioning correctly. Reset Windows Hello Fingerprint Data. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. Step 3 Restore to an earlier point. This article outlines simple, straight-forward solutions of fixing Face-recognition (Windows Hello) not working after Windows 10 update. 2 days ago · These devices will not be offered or install Windows 11, version 24H2 via the Windows Update release channel. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. Check for Updates: Ensure that your operating system and drivers are up to date. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Mar 10, 2023 · In some cases, Windows Hello simply stops working after an update, a Windows reset, or without an apparent reason at all. Navigate to Windows Update > View update history > Uninstall updates. May 22, 2024 · I am not a Windows friendly person. Best wishes. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. The key was to remove my PIN which removed the fingerprint scan info before changing the password. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52796844. As a result, it takes three to five seconds for the fingerprint feature to be available after the system is restarted. Windows Update >, select Start > Settings. Aug 19, 2023 · I have tried every solution given for those that have had their Windows Hello stop working. Dec 5, 2022 · Poor software updates ; Fix Windows Hello Fingerprint Not Working in Windows 11. What to do when the Fingerprint reader steps working after upgrading to Windows 10 with ThinkPad. Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. I will blame Windows, because older Win10 on a older Studio 1737, the fingerprint scanner and bluetooth stopped working after the Win10 Creators Update was applied. Then I upgraded to Windows 11 version 10. My name is Bernard a Windows fan like you. There are several causes that make Windows Hello stop working on Windows 10 . Step 6: Open the Windows Settings app. - SoftwareComponent - 1. I cannot even follow the above conversation. The fingerprint scanning capability stopped working immediately after the Win update finished. Go to Settings → Accounts → Sign-in options. Jul 12, 2023 · After rebooting your PC, your fingerprint sensor should work again. Here's what you need to do: Type "Device Manager" into Search (Start Menu or Search icon) Windows Hello adalah cara yang lebih aman untuk masuk ke perangkat Windows 10 Anda tanpa kesulitan mengingat kata sandi Anda. Sep 16, 2023 · 4-Click on Start > Settings> Windows Update 5-Make sure that all available updates are installed 6-When finished, try to install Windows Hello again If the problem persists, you can perform the repair upgrade using the Windows ISO, this procedure will repair all Windows files, apps, services, and registry keys. I tried uninstalling and reinstalling the drivers. If you still encounter the fingerprint sensor not working in Windows 11, continue with the next solution. When I Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51 Send to Email Copy Link Nov 4, 2024 · But if the ‘fingerprint reader not working’ issue comes after a Windows update, you can click View update history. Facebook Help. Way 4: Update the Related Drivers. Clean Fingerprint Scanner Jun 13, 2020 · To check for updates, select Start > Settings > Update & security > Windows Update > Check for updates. Clear NGC Folder Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Resolution: This issue was resolved with Windows updates released October 8, 2024 (KB5044284) or later. In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. After restarting your computer, try setting up Windows Hello again. Mar 20, 2025 · To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. Free Movie Streaming. After your computer restarts, check if Windows Hello is working. Here's how. Click on it. 8 for Windows 11 for x64 (#KB5009469). I've done literally nothing but browse the internet here this month. I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. Sometimes, the use of clearing existing biometric data may help in solving the problems associated with fingerprint registration. Try these steps: Check Windows Hello settings: Go to Settings > Accounts > Sign-in options and ensure that "Fingerprint recognition" is turned on. Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. Setup the laptop and added my biometrics. When I updated to windows 11 the fingerprint reader didn't worked then I uninstalled the device and restarted my computer and hoped that it should work but nothing happened then I updated Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Jan 7, 2022 · Hello there, out organization is running a on-premise AD. If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the version upgrade process, Windows Hello may fail to perform. I did want it to be up to date so I installed the latest Windows updates for the past week. I was using the fingerprint reader to sign on and that was working fine. , you need to go to Device Manager, go to Biometric devices or Human Interface Device, right-click on your fingerprint reader, and select Update driver or Uninstall device Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. Oct 6, 2024 · Select Windows biometric services from the left column. Turning off Fast Startup has no effect. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Click Accounts. I chatted with HP Support who confirmed that this is a widespread However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. Press the Win + X keys and choose Device Manager. Read detailed guide at https://www. Go to Security tab and grant yourself Full Control then delete NGC folder 4. There are several causes that make Windows Hello stop working on Windows Jan 14, 2025 · But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. " Jun 30, 2019 · Hi, My Windows Hello Fingerprint Scanner is not working after the latest BIOS update. It's possible that your drivers were corrupted during the update or that incompatible versions of drivers were installed. Here the info about my pc: MODEL: HP 15-dw0014nl. any solutions? I already installed the latest drivers from the Dell website. 1. Welcome to the Microsoft community. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Ensure your operating system is up to date: Oct 20, 2020 · Select the Start button and choose Settings> Accounts> Sign-in options to configure Windows Hello. Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. For more info on how to do this, go to Configure Windows Hello. The Settings in Account -> Sign In options show "This option is currently unavailable" under both Windows Hello and Fingerprint options. Sep 2, 2021 · 10. Fix 4: Delete Biometric Data via Settings. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. Alternative login using fingerprints also fail. After a system restore, Windows Hello settings might be reset. Locate Fingerprint or Facial Recognition options and click Remove under them. I removed my face data from Windows Hello and tried to set it up again. I have done so multiple times but the message is always the same. Below message appears when using Finger to login. Check Windows Hello Settings. 0. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Pin is letting me sign in. Re-registering my fingerprint is also not functional. After I changed my password, created a PIN that was then associated with the new password, and same with the fingerprint scan. But still has the same issue. No worries, I'll do my Jan 29, 2024 · I'm Christine, a Windows user like you. 73. Oct 5, 2024 · Hi Arun, thanks for reaching out. The reason behind face-recognition is a no-brainer. Mar 17, 2022 · I have recently updated to windows 11. Oct 7, 2024 · From your description, it seems the fingerprint authentication is disabled after KB5043076 is installed. It says that Windows 11 does not recognize my PIN. Nov 29, 2024 · Afterwards, I went to check settings, proceeded to Accounts>Sign-In Options and was able to identify the problem which was my Windows Hello was down. Under PIN (Windows Hello), click Add. I am unable to unlock my windows 11 computer after a windows update. 22631 and the fingerprint sign in no longer works. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. 6. Apr 10, 2018 · First, this is similar with this question, but that thread is locked with no solution. Navigate to below path and delete NGC folder . Windows Version: 1909 (Build 18363. Feb 17, 2022 · First, double-check if your machine is up-to-date with the latest security patches: Kindly go to Start > Settings > Windows Update > Check for Updates. After that, you will see that a Set up button appears in Windows Hello I've lost Windows Hello ability on my late 2018 x360 after updating Windows 10 Home(1909 18363. I can see here that you're unable to use your Windows Hello. Try Rolling Back Windows Update. I understand the issue you have, nothing to worry I am here to help, seems that there is an incompatibility with the audio driver, moreover, kindly follow the steps below for us to sort out the issue: Apr 8, 2023 · When expanded, Windows Hello says 'Something went wrong. kapilarya. Yesterday, I unjoined my PC from the domain. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. On It's not about the hardware in your rig, but the software in your heart! Join us in celebrating and promoting tech, knowledge, and the best gaming, study, and work platform there exists. The MSI is starting Dec 19, 2024 · Under Windows Hello Fingerprint, click Delete. After everything is set up, just swipe or look quickly to enter. On the list that appears, select update you want to remove, and then select Uninstall. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. In Windows Hello, you will see options for face, fingerprint, or iris if your computer has a compatible fingerprint reader or camera. 2). 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. It keeps going off and on, allowing me to set it up but then not working when i try to unlock my laptop Jan 20, 2018 · Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. It was working properly with Windows 10, but does not work after I upgraded to Windows 11. Additional info: for Windows Hello, I only use the fingerprint reader. still the same outcome Close Windows Hello and try going through the setup again". Tick the box in File Explorer View tab to Show Hidden Files. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. 9 Ways to Fix Windows Hello Fingerprint Recognition Jan 14, 2025 · The Windows Hello issues you're experiencing, including PIN, fingerprint, and facial recognition not working properly, occur after an AD account name change, usually due to a mismatch or invalidation of user-specific data stored by Windows Hello, such as PIN, fingerprint, and facial recognition, with the changed account name. Clear the NGC folder. 4) Right-click the update that caused the problem and select Uninstall . check for updates for the fingerprint scanner. It can work perfect for several logons, then suddenly not at all. If no updates are available, try uninstalling the driver and then reinstalling it. Avoiding Scams. Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Jan 9, 2025 · 1. Hahn - MSFT | Microsoft Community Support Jul 5, 2016 · Windows Support on Twitter helped me figure this out. I did all the latest updates, and the reader stopped working as expected after the BIOS update. But not with FingerPrint. I locked and unlocked my PC about a dozen times. Before you use any of the fixes below, check for the following: Oct 9, 2023 · still the same, Windows Hello not working after waking up. ***Original title: Brand new Lenovo ThinkPad P72 Synaptics WBDI - SGX not working! Windows 10 Pro 1903 Build 18362. still the same outcome Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Fingerprint and windows Hello worked fine for like a week. 19041. Dec 11, 2019 · Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems. 0 updates which I did at the same time. Try disabling or uninstalling any third-party fingerprint software to see if Windows Hello recognizes the sensor. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Dec 20, 2024 · I am setting up a new elitebook. Get the Welcome to Windows Hello window and click on Oct 3, 2022 · still the same, Windows Hello not working after waking up. Merek. 2. Select the update you want to remove from the list and then select Uninstall. -disabling and re-enabling the driver. Go to Device Manager - Biometric Devices (Figure 4). The causes can vary, from errors during the update, to outdated drivers or bad registries. Mainly because my Windows Hello does work. If you are using third-party biometric software, it may conflict with Windows Hello. Feb 29, 2024 · Step 5: Reboot your computer once, although it’s not mandatory. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. I am trying to get WHfB working -- Windows Face, Pin and fingerprint all show NOT AVAILABLE in my sign-in options. Before anything, it is a good idea to see that the fingerprint reader is devoid of dirt or spilled liquids. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. Nov 11, 2021 · Hey So recently i got a bios update and i updated it after the update my windows pin stopped working and i am not even able to set a new pin even my caps lock light Nov 24, 2022 · My machine automatically updated to Windows 11 22H2 10 days ago. Mar 7, 2022 · Just after I reset my Lenovo Laptop as suggested by Autoupdate, I cannot log in to Windows 11. -changed Credential Manage to automatic. Feb 3, 2020 · Hi Thurs. Dec 30, 2024 · Update Fingerprint Driver Device Manager: Open Device Manager, expand the Biometric devices section, right-click on your fingerprint sensor, and select Update driver. 3) Click Uninstall updates . Basically neither fingerprint nor Windows Hello can be set up. disable and re-enable the fingerprint scanner. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. 3). Nov 3, 2023 · Remove fingerprint scanner. Jul 23, 2021 · The fix is actually very simple to get Windows Hello working again. 20 minutes later it stopped working. Mar 10, 2022 · Windows Update drivers are never enough. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. The option to add a finger or remove the fingerprint are greyed out and not clickable. Popular as the feature is, some users have complained that it stopped working after they updated Windows 10. Here are some troubleshooting options: 1. Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. 7. iPhone Help. Press Win + I to open the Settings app. Good news is that Microsoft addressed the issue already in the preview update for Windows 11 version 22H2, which it released on September 30, 2022. Since then Windows Hello facial recognition does not work' Oct 13, 2019 · When trying to setup Windows Hello Fingerprint from Windows Settings, sometimes the LED of the fingerprint sensor let up and sometimes it does not, but without registering my fingerprint. 4). After installing Windows 11 facial recognition does not work. Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. This happened after HP Inc. I would say that about half the times it stops working, the lock screen also flashes. But: when rebooting the devices while they are… To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. Since the issue started after a Windows update, try rolling back: Go to Settings → Windows Update → Update History. Shut down, start back up (even Restart) and it can work fine again. Fingerprint sensor is not responsive Feb 20, 2025 · 6. 770 system has been optimized, the system loads fingerprint-related services slowly. Identify and uninstall the most recent update installed before the issue began. The proper functioning of Windows Hello relies on imaging devices and biometric devices like fingerprint sensors and iris scanners. Clean it thoroughly and use the fingerprint reader again to check for Windows Hello fingerprint recognition. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. Fix 2: Update Your Biometric Driver. Check under “Image Devices” to make sure the camera is working properly. I spent 4 hours with a Windows specialist on line and he never got it to work. -edit registry values. Clear the contents of the NGC folder, which is where biometric data related to Windows Hello features such as fingerprint and face recognition is stored on Windows devices. 1110 is the driver Version, after having the fingerprint scensor working for a day, it has now gone back to saying 'We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint'. Click Uninstall updates and remove the latest update that might have caused the issue. This fixed the camera app but not Windows Hello. An outdated or corrupted biometric driver could also lead to the fingerprint sensor not working after Windows 11 update. I've tried: -updating the driver. ) This is the message I receive at that point: Let me stress the fingerprint scanner was working perfectly up until I allowed the Win update to run yesterday. All users may enable Windows Hello PIN or fingerprint/face (when available). Step 5: Run Windows Update. Now my finger scanner doesn't work. Restart your device and check if the fingerprint and PIN functions are restored. I have already updated the Biometric Driver from the device manager and even contacted the Windows Support. Emojis Explained. com/windows-hello-not-working-in-wi Oct 11, 2024 · Follow the instructions on the screen to complete the process and fix Windows 11 Hello Face not working. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Check for conflicting software . Feb 1, 2022 · If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready: Aug 13, 2024 · The other two being, fingerprint and iris scan. " I have already tried troubleshooting Windows Update and Hardware and Devices. Since then my windows hello sign in not working. " Current situation: 1. I also deleted some files from a System32>WinBioDatabase folder to reset my database but it didnt work either (I just checked and there's two files in there again, I'm not sure After update KB5048685 Windows Hello stopped working. After the Windows 26120. But, many users faced Windows 11 fingerprint not working issue as it says the option is currently unavailable. Before you begin. Restart your PC. Uninstall recent updates. The face ID does not work, and requires a PIN. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Dec 16, 2024 · PIN, face ID not working after windows 11 update. Now whenever I try to set it up, it says "Sorry something went wrong. Please help to solve the issue Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. " Try again later. CAD software and Rendering, yes. 418*** Nov 18, 2022 · After updating to WIN 11 my fingerprint recognition stopped working. Launch Windows Settings 10 app. SO frustrated! Please help! Dec 1, 2024 · If this does not work it is recommended to try uninstalling the update. Method 3 : Remove PIN and add it again. When I go to settings on Windows 11, it says "currently not available". I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account To re-register or add another fingerprint, go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello) and select Add a finger. Open the Settings app by pressing Windows key + I. Oct 31, 2024 · It looks like windows hello PIN got corrupted . Dec 20, 2024 · Due to the holiday, I did not get a chance to test, but I did just now. None of those solutions work. . Close. 1). restart services Feb 23, 2024 · I also just updated my Windows system because it mentioned a "Biometrics" update available, but even after installing that, the Windows Hello feature is not working. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. After some months of fingerprint login working fine, after some update few months ago fingerprint stopped Aug 14, 2023 · Windows 11. I have added windows 11 tag in this thread to see if any support from windows side can give some suggestion on it. Update all the available updates on the device and then reboot the device you are using. Go to the Windows Update (Windows 11) page or Update and Security > Windows Update page (Windows 10) and then click the Check for updates button to let Windows 10/11 automatically download and install the correct fingerprint driver. Jan 17, 2021 · Hello, my fingerprint scanner on my Dell laptop had suddenly stopped working. Oct 11, 2022 · Devices on which Windows Hello was configured after the upgrade to Windows 11 version 22H2 or a clean installation of Windows 11, should not be affected by the issue, according to Microsoft. To learn more about Windows Hello and other such tools, go to our Windows 10 Hub. Z - MSFT | Microsoft Community Support Specialist Jan 4, 2025 · 1. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. Jul 7, 2023 · Once it’s done, reboot your Windows device and check if Windows Hello not working has been fixed. Try to sign into Windows using the fingerprint Find solutions, download drivers, and get support for your HP products. After downloading and installing the updates, restart the computer. Try to sign into Windows using the fingerprint Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Close Windows Hello, and then try going through the setup again. After this, check to see if you can set up Windows Hello Jun 21, 2019 · It was working perfectly before I updated to the May 2019 update. But, Windows facial recognition worked just fine with Windows 10. look for NGC folder then right click on it and select properties . I tried following the solutions from Microsoft Office Support: 1. Thank you for your feedback. Click on Remove next to your existing biometric data. I have reset the Hello access, new recognition pics and fingerprint but still doesnt Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. Windows Hello not working on Windows 10. See fixes for fingerprint reader: Nov 2, 2024 · Do you have a different method to sign into windows? If so then try that method and update or reinstall your fingerprint driver. It says "You have reached the 10 fingerprint maximum for this account". What I tried so far: Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. A screenshot from device manager: OEM Driver Package link: - Windows hello is a biometrics-based technology that allows users an alternate way to securely log into devices and applications using a fingerprint, iris scan, or facial recognition. You will see Sign-in Options on the left side. I had Face and PIN available. Thanks Windows Support, and Arul_D Feb 19, 2024 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 [Notebook] Troubleshooting - How to fix Fingerprint recognition problem If your PC is with a Fingerprint scanner, but you experience that the Fingerprint scanner has no function or can't recognize, etc. Any solutions? I've already tried using System File Checker, there were no issues found. Any help would be highly appreciated. This option is currently unavailable: Windows Hello fingerprint – Disabling the fingerprint driver has been the solution to this problem for several people. You can also try to delete this folder, and the system will regenerate it. We just enabled Windows Hello via GPO. Your Sincerely. 13. The Personal Computer. Step 2: Perform a System Restore May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. Jul 14, 2020 · Hi, My fingerprint sensor is not working after updating to the latest windows 10 home, version 1903. SHOP SUPPORT. Went back in to rescan my finger, it was having trouble, essentially crashed, tried to restart the process, and it kept crashing, then it seemed to be scanning but struggled, it canceled the process, and finally said the option wasn't available because Windows couldn't find a compatible sensor for Windows Hello Fingerprint feature not working after Windows update I finally got around to updating Windows 10 (with the most recent update), and when I tried logging in after the update was complete, my fingerprint scanner didn't work after many repeated tries. Right-click on it, and then select “ Start” from the list that appears. Hello! I have Dell XPS 13 9300 model with fingerprint. Right-click on the fingerprint scanner driver and update it. - Firmware - 15. Dec 5, 2023 · If your fingerprint scanner is not working after updating to Windows 11, you can try the following steps to troubleshoot and resolve the issue. Feb 3, 2023 · Hello, One of the user has changed the password. Update or re-install the biometrics driver using the Device Manager tool on your PC. How so? Apparently not only PIN (Windows Hello) was down under "This option is currently unavailable", but also to Facial and Fingerprint Recognitions since "This device doesn't meet your Feb 22, 2024 · I understand how concerning it can be to get the "We couldn't find a camera/fingerprint scanner compatible with windows hello" message. Sep 28, 2022 · If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready: Aug 16, 2024 · Hello, John Hendricks1. Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. Then open Explorer and navigate to the following path. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Feb 19, 2024 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 [Notebook] Troubleshooting - How to fix Fingerprint recognition problem If your PC is with a Fingerprint scanner, but you experience that the Fingerprint scanner has no function or can't recognize, etc. This way still works fine. 778) I did the usual - updating the HP IR Camera drivers, removing the camera from device manager but nothing seems to work. 3. Feb 15, 2025 · At its core, Windows Hello isn’t just another login method; it’s a sophisticated blend of hardware and software working together to ensure both convenience and security. Go to Settings > Update & Security > Windows Update, and check for any available updates. Click Accounts and select Sign-In options. If necessary, we can try to update or manually install the drivers for the camera and fingerprint reader to improve compatibility. Select [Windows Hello Fingerprint] ③, then select [Remove] ④, the fingerprint sign-in option will be removed. Under Windows Update, click Check for updates or Download now. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. 1), follow these steps: In Windows, search for and open Check for updates. May 23, 2024 · Many users have reported that Windows Hello stopped working after they updated Windows 10. -re-installing the driver. I setup my PIN and they were working. I've tried uninstalling the driver (Goodix fingerprint device) The fingerprint feature does not work after the user updates the system and then restart the computer. The camera actually works properly. Delete your fingerprint, and register it again in Windows Hello settings. Under “Biometric Devices” check if there are any problems with the fingerprint reader. You should not have to do them all before one works, but please do them in order and don't skip Like to say, I just bought a Slim 7i gen 7 in late March. Update the Fingerprint Scanner driver. Oct 21, 2024 · After updating Windows my Fingerprint is no longer working. Now of course this means my 2008 laptop in 2015, I lost those capabilities because AuthenTec no longer made drivers. Based on your description, it seems your fingerprint stopped working after the latest Windows updates. 10. PIN failures If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. I rejoined. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Make sure you configure Windows Hello on your device. Device Status: Nov 27, 2022 · I recently updated my system with the Windows 11 22H2 update, and after the restart, I was unable to sign in with my fingerprint or PIN, therefore I had to reset the PIN through my Windows account. I'll be happy to help you out today, my timezone is UTC +8. When I login using password, and go to Sign-in options in Settings, the fingerprint setup is wiped off and it asks me for a fresh setup. Back to Table of Contents . The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. Update drivers: Visit Samsung's support site to ensure your fingerprint scanner drivers are up Jan 4, 2025 · 2. May 1, 2022 · I am facing an issue regarding the fingerprint scanner/reader of my laptop after upgrading it to windows 11 and the fingerprint reader no more seems to work. Set up Dynamic lock Jan 10, 2025 · In Sign-in options, find the Windows Hello feature (Face or Fingerprint). Jan 20, 2025 · Under Manage how you sign in to your device, find PIN (Windows Hello) and click Remove. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Apr 10, 2024 · It sounds like your fingerprint settings might be tied to a specific security policy or recent update. Expand the Biometric Devices category. Oct 16, 2020 · Windows Hello Drivers may be out of date; The Windows Hello drivers receive updates via Windows updates, but there may be some changes that IT must make before Microsoft releases the cumulative updates. PC Data Center Jan 16, 2025 · We recommend you try one after another. However, the option for fingerprint recognition sign-in is displayed as "This option is currently unavailable; something went wrong. All greek to me. 5. I can see here that your Fingerprint is not working. any solutions? I already installed the latest drivers from the Lenovo website. Reinstall the biometrics driver. Occasionally, bugs that affect Windows Hello are resolved through Windows updates. Nov 11, 2021 · Method 2 : Install Windows Update. If there is anything not clear, please do not hesitate to let me know. It shows only password option for sign-in. He is able to login using Password and PIN. ngqoki ovucnm xsetd iwxvx bqmks jawwt hwuucz xqis yrn yztdm kpoge sepbe zjoey dtlzy jqqdpqfna \