Windows hello service name not working Here in this post, we have working solutions apply to fix Windows Hello not working on Windows 10. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Jan 4, 2025 · Option 1: We try to reset Windows Hello manually and re-enroll it. I have updated the driver (it did not Apr 4, 2024 · This is because my Windows Hello facial recognition simply stopped working from one day to another couple months back (about 6). "We couldn't find a camera compatible with Windows Hello Face. Windows Hello enables facial recognition using the infrared (IR) camera of your computer running Windows 11. Back up the previous database: Open Windows Explorer and navigate to C:\Windows\System32 Windows Hello is a more personal way to sign in, using your face, fingerprint, or a PIN. The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. Setup under Face Recognition in the Windows Hello area Click Get started. These include face recognition or fingerprint, which you can use to sign into your device. Under Ways to sign in, you'll see three choices to sign in with Windows Hello: Select Facial Oct 23, 2024 · Common Causes of Windows Hello not working on Windows 11; There are several reasons why Windows Hello may not work properly on Windows 11. Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. - Under PIN, Click Remove and setup again. Jul 18, 2024 · Under PIN (Windows Hello), click on I forgot my PIN. Option 4: Manually modify the registry (temporary Hello, My computer seemed to randomly stop recognizing me with the camera when signing in through windows hello. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. First of all, because PIN and face recognition are network services, you must be connected to the Internet to use Windows Hello. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. I spent 4 hours with a Windows specialist on line and he never got it to work. If you're experiencing issues with Windows Hello, I suggest resetting it. Before I re-installed Windows, Hello (face) was working fine. Press Win + R, type services. Entering the PIN In the Windows Hello area under Face Recognition, click Set up. Enabling Windows Hello May 22, 2024 · I am not a Windows friendly person. The only way to restore uninstalled drivers is by full system restore. This will remove the PIN form your system. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Welcome to Microsoft Office Community Forum. How To Fix Windows 11 Fingerprint Not Working. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. I also can't add any other Windows Hello logins. Repeat the removal with all Windows Hello related drivers and then reboot your PC. 0 19045, 06'23/2019 20H1. Below message appears when using Finger to login. I have looked up previous forums as this is a fairly common issue. Mar 1, 2024 · Troubleshooting Steps to Fix Windows Hello Face Recognition Not Working. We determine that there may be some issues with the configuration information about Windows Hello (biometric services and caching of PINs). My fingerprint is not working (even not taking a record for Windows Hello) and that too only in the administrator account. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work. Feb 1, 2022 · 3) Update your drivers from the PC maker's Support Downloads webpage for your exact model. 2. The camera works, i can see the IR camera is active when i attempt to set up Windows Hello (through my smartphone camera). Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. Check if the same issue occurs on the new user profile. I am on 24H2 with latest updates. 0 and Secure Boot for all security functions to function properly. After that, you will see that a Set up button appears in Windows Hello Feb 12, 2025 · If you still cannot set the PIN after connecting to the Internet, you can restart the Windows Hello service as follows: 1. Apr 10, 2022 · I have no ideas what the password is, so I used my Windows Hello Pin. CAD software and Rendering, yes. However, I'm afraid the methods did not work. If not, just delete all DAT files. Mandatory reading! Go to the forum on How to do a Clean Install of Windows 10/11. I am curious as to how I can enable it. After installing Windows 11 facial recognition does not work. Dec 1, 2024 · I am running Window 11 Home version 23H2 on an HP Envy 11th Gen Intel(R) Core(TM) i7-1195G7After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the Mar 2, 2025 · Your Windows Hello related content is not working properly. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Clear the residual data: powershell # Delete Windows Hello key. Welcome to the Microsoft Community. I removed my face data from Windows Hello and tried to set it up again. com Dec 9, 2024 · Follow these steps to reset the windows Hello biometrics on your Dell laptop or desktop: Note: Be aware, these steps reset Windows Hello for every user who is registered on the laptop or desktop. Select Windows biometric services from the left column . Dec 4, 2024 · This has been asked about 1,000 times. Sep 16, 2023 · Usually, this problem is caused by corrupted files on Windows or corruption on a Windows Update. I tried following the instructions in Windows Help, which did nothing, so I then tried turning Windows Hello off and trying to turn it back on again, but now I continually receive the message to make sure my face is centred in the box, occasionally flashing up the message to keep looking straight at the camera, but that's it, nothing else happens. If you can't proceed to next method. You can use Windows Hello to sign in to your device from the lock screen and sign in to your account on the web. May 10, 2022 · 3) Update your drivers from the PC maker's Support Downloads webpage for your exact model. This is really frustrating. Close the command prompt and switch to the new user. Pres Windows key, type gpedit, and press Enter. Right-click the service and select "Restart". Open the Services Panel and Stop the biometric service: Press the Win + R keys together to open a Run dialog box. Press Win + R to open "Run", type "services. Oct 16, 2020 · The Microsoft Surface Pro, Surface Book and Windows 10 PCs have fingerprint scanners and cameras built in; plus, they are compatible with Windows Hello. First of all, thank you for sharing the information, if the camera itself is normal, then it might be Windows hello service abnormality, you can refer to the following steps to fix it: 1. Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. Emojis Explained. Fingerprint recognition (Windows Hello) shows " This option is currently Unavailable" Facial recognition (Windows Hello) shows "This option is currently unavailable" PIN (Windows Hello) shows " This option is currently unavailable" Nov 21, 2022 · 6. Free Movie Streaming. Updating your system might fix issues you Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. All greek to me. The pin works but not facial or fingerprint recognition. First, sign in using your password, then go to Start > Settings > Accounts > Sign-in options > Windows Hello PIN, and select "I forgot my PIN. Check to see if there is a "Work or School Account" listed with a colorful windows logo beside it. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. Should I check the Group Policy on my Domain Sep 18, 2016 · That's interesting. Aug 17, 2019 · Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. I have a Lenovo ThinkPad P14s which has an integrated IR camera which is Windows Hello ready. Within Settings, click on [Accounts] ⑤. 1. Right-click on the service and select "Stop" from the context menu. The MSI is starting Face recognition is a convenient feature of Windows Hello that allows you to log into your computer without typing a password. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen, then log in to Windows. Method 3: Restart Windows Hello Service. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. To learn more, see Restore or reset Surface for Windows 10. Reinstall fingerprint software. Update System Drivers. In the Windows Hello PIN section, remove your existing PIN. Here’s the situation: My Bluetooth adapter shows up in Device Manager, but it’s not functioning properly. Mar 30, 2023 · There are several causes that make Windows Hello stop working on Windows 10. Reset fingerprint login. I setup my PIN and they were working. Most methods came from windows forums. I'm Greg, a volunteer installation specialist and 8 year WIndows MVP here to help you. Oct 19, 2024 · Ⅱ. Open Command Prompt: Run Command Prompt as an administrator. 9 Ways to Fix Windows Hello Fingerprint Recognition Jan 3, 2023 · 2) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Well that is gone now and still no facial recognition. Aug 31, 2022 · Windows Search Is Getting Its Biggest Upgrade in Years, but There’s a Catch This Default Windows App Is So Good You Won't Need Another Like It I Shut Down My Windows Laptop Daily—You Should Too Jun 13, 2020 · If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. Outdated drivers: One of the most common reasons for Windows Hello not working is outdated or incompatible drivers. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Navigate to the following path and delete the file named "GUID. Nov 22, 2024 · Log Name: Microsoft-Windows-User Device Registration/Admin Source: Microsoft-Windows-User Device Registration Date: <Date and time> Event ID: 362 Task Category: None Level: Warning Keywords: User: <User SID> Computer: <Computer name> Description: Windows Hello for Business provisioning will not be launched. I am happy to help you. Select it then click Disconnect. What Causes Windows Hello not to Work on Windows 10? Jun 5, 2024 · 3. Getting the latest driver, checking for possible updates, and adding a new fingerprint are all viable solutions that might make fingerprints work in Windows 11. Click on it. I will attach the System Information as requested, an I hope this will help you. WHat a pain the a*** to spend 2 days trying to open outlook. Stop the Windows Biometric Service from the Control Panel. windows hello was working just fine before i did a reinstall of windows 10pro. But 2 days back my facial recognition stopped working all of a sudden and I started getting below message Mar 10, 2023 · Windows Hello not working on Windows 10. msc" and press "enter" to open the service. Jun 1, 2020 · Device Manager window will be opened. After everything is set up, just swipe or look quickly to enter. On this location, there will GUID. . Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. Windows Hello facial recognition is a powerful tool designed to enhance security and streamline user convenience in Windows 11. I would like to try to stop and start the service responsible of Windows Hello services. Country/Region: Africa loader Jan 5, 2025 · Subject: Bluetooth Not Working: "Service Name Is Invalid" and USB Descriptor Request Issue (Code 43) Body: Hello, I’m having persistent issues with Bluetooth on my ASUS laptop. No worries, I'll do my best to help you. Jan 23, 2018 · From what I see, you executed minikube start inside the Ubuntu VM. I get two messages: 1. Turn off Fast Startup. Sep 7, 2021 · Hi everyone, We are currenty experiencing issues with setting up Windows Hello. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. kapilarya. Perform a Windows Reset. ; Go to the General tab and select the current certificates if there are multiple certificates, and then select View Certificate. Nov 5, 2021 · Stop the service called Windows BioMetric Service (WbioSrvc) 2. Important: The following steps should not be performed on Windows Arm®-based Surface devices such as Surface Pro X, Surface Pro 9 with 5G, Surface Pro (11th Edition), or Surface Laptop (7th Edition). The following troubleshooting steps are designed to help users identify and resolve issues related to . Here are some common problems that causes facial recognition issues are: Nov 3, 2023 · This will help Windows to recognize you no matter wearing glasses on or not. I had Windows 10 Home 64 ver. I have no ideas why Microsoft invents something which does NOT work at all. Apparently, Windows Hello is not enabled by default for domain accounts. Avoiding Scams. Find Windows Biometric Service in the list of services, right-click on it and select Stop. I've made changes in my Group Policy Management to comply with some parameters to enable Windows Hello. Its streamlined, and cool. Jan 31, 2025 · Option 1. When you click Services, a new window will pop up. iPhone Help. However, issues may arise that hinder its performance. before the reinstall (when it was working) it was running windows 10pro wich was upgraded from windows 7 pro. DAT" file to another directory. msc in search box and hit the Enter key, locate "Windows Biometric Service" service, right click it and stop it. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Jun 19, 2023 · However, it seems that Windows Hello can still recognize the user's face. Please refer to the following steps . Reset Biometric Service . You can use this procedure to repair the Windows files and reset the Windows Update components. But still has the same issue. Also web-sign-in does not work, since the pop-up windows did not appear. - Restart your computer. Step 1: Check if doesn't have any corrupt files on the windows. i did set a pincode. Click Accounts and select Sign-In options. Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some common. Select Windows Components and open Biometrics. b. Find the one with date you recognized you register the fingerprint. The option to add a finger or remove the fingerprint are greyed out and not clickable. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Feb 24, 2025 · Option 2: Rebuild the Windows Hello configuration. Dec 13, 2019 · Hi, I'm having some recurrent problems with Windows Hello. Yesterday, I unjoined my PC from the domain. This fixed the camera app but not Windows Hello. Open the Services program, and Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Oct 6, 2024 · In your description, you are unable to set up Windows Hello. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. Dec 7, 2020 · How to Enable or Disable Windows Hello Biometrics in Windows 10 Windows Hello biometrics lets you sign in to your devices, apps, online services, and networks using your face, iris, or fingerprint. Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. Right-click on “Integrated Webcam” and click on “Disable device“. Step 1: Press Windows + R keys together on your keyboard to open Run dialog box. Restarting the service might help Windows detect your camera for facial recognition. Method 2: Press Windows Key > Go to Windows Settings -> Accounts -> Access Work or School. We understand that you are trying to go back in logging in using the PIN option and is unable to because you are getting this option. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Mar 22, 2022 · Why did my Windows Hello stop working? If Windows Hello stopped working, there may be hardware driver updates that are available or pending a restart. Settings > Update & Security > Troubleshoot > Additional troubleshooters. ; Right-click on the issuing CA server and select Properties. Windows 10 operating system. Jun 2, 2024 · I accidentally deleted Windows Hello Face, and now I am unable to reinstall it. Select Remove driver software and wait for the removal to be finished. Mar 2, 2024 · Windows 11 compatibility also has a big part to play when it comes to fingerprint sensors on modern-day devices. Type services. Launch Windows Settings 10 app. Hello, thanks for your feedback here about your issue, it seems that your Windows hello is working abnormally. Mar 19, 2019 · Right-click on Windows key and select Device Manager. Press Win + R to open the Run dialog box. I can't seem to add Windows hello to the camera's privacy settings. This just started happening after the most recent Microsoft update. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. Press the Win + X keys and choose Device Manager. Sometimes it deos but rarely. Press the Windows key + R, type services. But not with FingerPrint. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. Option 2. " You can then restore your previous PIN or set up a new Jan 23, 2025 · Reset biometric data associated with Windows Hello service. I looked for a solution online and based on an answer on this website added a file in the registry. No frame to see. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. My webcam works. As an engineer I first define the problem and what the issue is and then I fix it. Step 2: Type services. I am trying to get WHfB working -- Windows Face, Pin and fingerprint all show NOT AVAILABLE in my sign-in options. 20 minutes later it stopped working. msc in the run box and hit the Enter key. This issue is regarding my fingerprint login which I could do in the past before it was deleted when I update the new windows 2004. Then, go to Control Panel > All Control Panel Items> Administrative Tools > Services. Now, in the Windows Security window, enter the password of your Microsoft account and click on “OK“. i walked through the settings in gpedit. Hence, apply the following steps to resolve it quickly on your PC. If the service is not started, right-click and select "Start". Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. I had Face and PIN available. Then, click on “Add” to add a new PIN. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. There are several causes that make Windows Hello stop working on Windows 10. Delete your fingerprint, and register it again in Windows Hello settings. In some scenarios, Okta Verify fails to properly activate Windows Hello and bring it into focus. Sep 4, 2022 · The issue is that i am not able to use fingerprint in the laptop because it is connected with our domain account name. Especially, Hello Pin is forced to be enabled during installation process and shows as recommended sign-in option in the settings. Feb 3, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. Select Windows biometric services from the left column, right-click it, and select "Stop" from the list that appears . Open folder location in file explorer: C:\Windows\System32\WinBioDatabase\. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Jan 21, 2019 · Windows Hello not working Hi all, I've been using my Surface 4 for a while and never had any problem with Microsoft Hello. Select Windows Biometric Service from the left-hand side column. 4. Jul 19, 2024 · Update or re-install the biometrics driver using the Device Manager tool on your PC. com/windows-hello-not-working-in-wi Jan 10, 2024 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. I cannot even follow the above conversation. Restart your PC and try to add a Windows Hello PIN again. Jul 14, 2023 · Hi, we are starting to implement Windows Hello for Business and we have set it as a GPO, it's been working fine and I'm onboarding users as I add them to the OU that has the GPO in it. I can create an alternative sign-in mode such as PIN or… Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Click on Computer Configuration and open Administrative Templates. msc. Typing the PIN to verify identity Jul 12, 2018 · the biometrics device is installed but windows hello still is not available. 7. Aug 14, 2023 · Windows 11. Go to Settings > Accounts > Sign-in Options. Back to Dec 2, 2024 · If there is an issue, try uninstalling the device and restarting the computer, Windows will reinstall the driver automatically. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. msc and press Enter. 8 for Windows 11 for x64 (#KB5009469). Jul 2, 2022 · If nothing truly does work then we can always wipe the drive to do a gold standard Clean Install, which is a vastly better install than a reset because it wipes everything off the drive to lay down the latest Windows that could not have any pre-existing conditions: Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Restart Credentials Manager Service. ” Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. Nov 11, 2021 · Hello gypsyman58,. To restore the system follow the steps below: Save all open files and close all programs; On the desktop press Oct 4, 2020 · 5. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Sep 1, 2022 · Windows Hello is a biometric method of authenticating on your Windows 11 or Windows 10 device. Here are the steps I have already taken: I checked the sign-in options in settings. Dec 21, 2023 · How to Enable Windows Biometric Service in Windows 11 . In the Accounts section, select [Sign-in options] ⑥ and then Oct 20, 2020 · In Windows Hello, you will see options for face, fingerprint, or iris if your computer has a compatible fingerprint reader or camera. I can see here that you're unable to use your Windows Hello. net user "account name" /add (change the "account name" to any name that you preferred) net localgroup administrators "account name" /add (change the "account name" with the name that you put in the first command) 3. I have tried every single combination of PIN I have ever had but it says it is incorrect. Dec 28, 2019 · Navigate to Policy > Administrative Templates > Windows Components > Windows Hello for Business Select Use Windows Hello for Business Select the disable option Click Apply Click OK . I too had exactly the same problem with both windows hello and outlook. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Click the [Start] icon ③ on the taskbar and then click [Settings] ④. Dec 11, 2019 · Modify Windows Hello Group Policy settings. Locate "Windows Biometric Service". Get started on the Welcome to Windows Hello screen Type your PIN or password in the PIN or Password field. Go to. Method 2. I rejoined. Seems like they are locked out in this case. Jun 19, 2018 · Right-click on Windows key and select Device Manager. I hope this information helps. Mar 5, 2023 · So you will probably have only two months of Windows updates. My Windows Hello for Business options such as PIN and Biometrics such as Facial Recognition and Fingerprint was working well for more than a year. Aug 31, 2023 · Windows Hello Pin not working after domain change E-mail domain has been changed and after that i am unable to login using Windows hello Pin . Find “Windows Biometric Service” and highlight it. If you are experiencing the reported problem on computers that have been set up for an organization (e. Now, in the Windows Security window, you have to enter your Microsoft Account password, and click on Aug 2, 2021 · Since I had last switched my account by enabling the built-in administrator account in Windows 10, I am experiencing a weird problem. Open the Services panel and stop the biometric service. Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. He is able to login using Password and PIN. Nov 2, 2022 · Windows Hello Unavailable for Domain Managed Account but working for local account My new company-owned laptop does not have the option to sign in using Windows Hello -- Fingerprint, Pin and Facial Recognition are all unavailable. Jun 22, 2020 · Windows hello not working It keeps saying that "windows hello is currently unavailable - click to learn more", where when I click to learn more, there was no instruction on how to fix this issue. Right-click it and select Stop from the list that appears. See full list on thegeekpage. Step 3 Restore to an earlier point. I've tried various methods to get it working again; some suggested by forums and have had no such luck. Common Issues with Face Recognition. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. Before further operation, please confirm whether you are connected to the Internet. 0 19045 22H2 03/23/2023. For example, Windows Hello face recognition may no longer work if it was supported by the camera manufacturer's driver using custom USB extensions not supported by the in-box driver. g. Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. Reconfigure Windows Hello. As stated, it was working fine before I reinstalled. 1-Right-Click on Start then click on Windows Terminal (admin) 2- Type these commands. certutil -delkey “Windows Hello for Business” Re-register the PIN and test. Stop the biometric service. Additionally, my fingerprint feature is not working despite all attempts to fix it, which is why I initially removed Windows Hello Face. Reinstall the biometrics driver. Delete the existing PIN: Settings → Accounts → Login Options → Windows Hello PIN → Delete. By default, this would try to download the minikube ISO and launch another VM (VM inside a VM) where minikube would be running. Windows 11 requires TPM 2. Make sure you remember or know the email account listed as well as its password. a. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. You can do this by following these steps: Open the Settings app on the affected device. Open the Services pane and stop the Biometrics service. ChatGPT. Some of the common causes include: a. Aug 7, 2024 · Reset Windows Biometric Service: Stop biometric services: Press Windows + R simultaneously to open the "Run" dialog box, then enter services. Open Explorer : Navigate to . You will see Sign-in Options on the left side. Close. I locked and unlocked my PC about a dozen times. 10. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. But, Windows facial recognition worked just fine with Windows 10. Now, again click on “Windows Hello PIN“. While trying to resolve the issue, i clicked on remove and started a new setup. This includes logging in to Windows using a PIN instead of a Sep 29, 2023 · I Love Windows, but Can't Ignore These 9 Huge Annoyances in Windows 11 Why I Prefer Windows File Explorer Over macOS Finder I Ditched Microsoft Phone Link for This App (And I’m Not Going Back) Mar 20, 2025 · Under Windows Hello Fingerprint, click Set up. Jan 29, 2024 · Restart the Windows Biometric Service The Windows Biometric Service powers and manages biometric devices on Windows computers. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. How to identify the issue. You can also manually back up the "GUID. Repair System Files. msc`, and press Enter. Fix Windows Hello PIN problems on Windows 10. Feb 22, 2021 · Stop the service called Windows BioMetric Service (WbioSrvc) 2. Conclusion. This thread is locked. Click Accounts. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Right-click on it, and then select “ Stop” from the list that appears. dat files. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. Facebook Help. Back to Table of Contents . Clean Fingerprint Scanner My camera stopped working a few days ago. - Check that your device is compatible with the Windows Hello service. - Check that your internet Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. The camera sees my face but does not scan my face but continue to show "Make sure your face is centered in the frame". The industry is working towards providing stronger ways to secure and authenticate on devices. Oct 6, 2022 · Name your security key so you can distinguish it from other keys. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. In Search on the taskbar, type device manager , then select it from the search results. :) I understand how concerning it can be to get the "We couldn't find a camera/fingerprint scanner compatible with windows hello" message. Since then Windows Hello facial recognition does not work' This video will show you how to fix Windows Hello not working in Windows 11. However, I sign into Windows using a domain account, not a local or Microsoft account. Sign out and open Microsoft Edge, select Use Windows Hello or security key, and sign in by entering or tapping your key; Note: Your security key manufacturer may provide software that can help you manage your key, such as changing your PIN or creating a fingerprint. Last night suddently it stopped working, I did not download any update or did any changes to the computer. Press `Win + R`, type `services. It happened recently after a windows update. So far, I have made RDP work by simply disabling Windows Hello Pin. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. To resolve this, try a Fresh Start. May 19, 2023 · Brand Name : Windows* Hello Face is Not Working Content Type: Troubleshooting | Article ID: 000093458 | Last Reviewed: 05/19/2023 software or service Jan 10, 2025 · My Windows Hello stopped working as well. 6. I wasn't able to log-in using Windows Hello and the camera app wasn't working either. Thank you for sharing your concern with us today and we hope that all is well. msc . Open the Certificate Authority snap-in. Nov 19, 2024 · Hello, MPPD137. Enable "Turn on convenience PIN sign-in" using Group Policy. C:\Windows\System32\WinBioDatabase Feb 6, 2025 · Windows Hello Facial Recognition on my HP windows Spectre (Windows 11) stopped working over a year now. - Check that your device has a fingerprint sensor or reader. However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. Now when I try to set up it repeatedly gives me the same message. Read detailed guide at https://www. You can do this by going to Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. After your computer restarts, check if Windows Hello is working. Run the System File Checker Utility scan. We run the gpupdate/force, restart and the provisioning screen shows up fine for W11 and W10 users, and they get enrolled, all good. I now have Windows 10 Home 64 10. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Press the Win + R keys together to open a Run dialog box. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Check for & uninstall updates that caused the problem. They are usually easy to perform so make sure you follow the solutions below in order to use the feature properly once again. Resolving issues with Windows Hello Face Recognition not working in Windows 11 requires a systematic approach to diagnose and address the underlying causes effectively. Backup the old database: Open Windows Explorer. I'm running an Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. Select [Facial recognition (Windows Hello)] ③, then click [Remove] ④, the face sign-in option will be removed. Feb 3, 2023 · Hello, One of the user has changed the password. Start the service Windows BioMetric Service again. For Duo Authentication for Windows Logon (RDP) and otherwise, Duo does not support Windows Hello at this time. As it happens, Windows Hello is part of this new security layer which means that incompatible devices can not use Windows Hello. In addition, there are third-party products that add Windows Hello to older Windows 10 devices which may not have the latest hardware support. DAT". Reset Windows Hello service . If the fingerprint sign-in option was not available, run Windows Jun 8, 2020 · Windows adds the PIN. Windows Hello is also not recognising my face 70% of the time. Find "Windows Biometric Service" in the list of services. Some users in our domain can set up Windows Hello but after a restart the settings will be forgotten, the strange thing is that its not the whole domain but only some users of them. How To Fix Windows Hello Not Working In Windows 10 When you try to access Windows apps, the first user verification attempt with Windows Hello fails or is unresponsive, but the second attempt works This is a known issue. ArifAhmed2, I've been having a similar issue with my computer and the 1909 update, but I can't use my fingerprint. Apr 8, 2023 · Thanks John. In the left column, click “Stop the service. Mar 13, 2024 · Troubleshoot Hardware: Use the Windows built-in troubleshooter for hardware. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. and run the troubleshooter for Windows Hello or Biometric devices. Windows hello still not working but the camera opens fine with other programs. msc in the dialog box, and select OK. Follow the on-screen instructions to set up the fingerprint reader. I removed a driver under "biometrics" in device manager as instructed on one of the answers. This step is much better than deleting it from the settings and adding it again, as it clears the old configuration and prevents conflicts from occurring. Duo also supports Windows Hello as a Duo Passwordless login option with a PIN, fingerprint, or facial recognition for applications protected by Duo Single Sign-On with SAML. Type Jan 16, 2025 · Hello is working ok as I use the PIN with google. For more information about Windows Hello biometrics, see: Feb 24, 2025 · I recently re-installed my Windows 11 PC. Remove facial recognition. Mar 19, 2025 · After the PIN is removed, you can create a new PIN as needed to log in to Windows system, or you can use other Windows Hello login methods. Jan 10, 2025 · Reconfigure Windows Hello: Set up Windows Hello again, ensuring to follow each prompt carefully. I updated Windows to the latest version. Mar 23, 2022 · Hello, I'm facing an issue with sign-in options in my Windows 10 devices on my domain. In Device Manager window, expand “Cameras” to see the available camera devices. Follow the prompts to reset your PIN using your Microsoft account password. Locate the Ngc folder and delete it. 3. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. Go to C:\Windows\System32\WinBioDatabase. Log into the computer using your PIN. Please help to solve the issue Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. We have tried the following troubleshooting: Reinstalling the TPM Chip Searching in the GPO’s (Didnt work because not all users are Jan 29, 2024 · I'm Christine, a Windows user like you. Nov 10, 2024 · Install in Test Mode (if necessary): If the above methods do not work and you must install the driver, you can enable Windows Test Mode, which allows the installation of unsigned drivers. Jan 20, 2018 · Hi Troy. Consider upgrading to Windows 10 in this case. This is the problem. Having trouble with Windows Hello on your Windows 11 system? Worry not – we've got the solution you need! In this video, we provide effective fixes for the c Feb 22, 2024 · Hey there! My name is Ravi, and I am an independent advisor. My techy guy resolved outlook by setting up a new profile. Dec 20, 2024 · I am setting up a new elitebook. xwepr yfpti vbn wcqj wtbph uqlwq voqzvy yrw ohdobur nciemk wiu ctkvdl yzmfjv waat tdt